Site of the Future: Enhancing the Customer Experience
Inspired by the changing needs of our customers, the fast-paced digital revolution, and the shift to more sustainable options, Pilipinas Shell’s Site of the Future promises a more enhanced customer experience. With its launch in September 2021 in Silang, Cavite, the new mobility station was developed with extra attention given to convenience, sustainability and customer-centricity.
Shell Acienda Silang Launch
Title: Shell Acienda Silang Video
Duration: 5:15
Description: One of the first in the world, Pilipinas Shell opens the mobility site of the future in Acienda Silang. The new station is designed to cater to different customer needs, operate with low carbon emissions, include sustainable features, all the while keeping the quality service it has always been known for.
[Inspiring music plays]
[Voice over]
Welcome sa Shell
(Welcome to Shell)
Ito ang aming mobility site of the future kung saan ang aming mga customer
(This is our mobility site of the future where our customer)
Ay ang sentro ng mga paninda, disenyo, at customer experience.
(is the heart of the offers, design, and customer experience.)
[Inspiring music continues]
[Voice over]
Sa Shell, dinidisenyo at tinatayo ang aming mga mobility sites
(So in Shell, we design and build our mobility sites)
Nang naaayon sa ambisyon ng Shell na maging kumpanyang may net zero emission
pagdating ng taong 2050.
(Aligned to Shell’s ambition to be a net zero emission energy company by 2050.)
Ito ay mayroong solar panels
(It is equipped with solar panels)
Energy efficient na mga kagamitan tulad ng aming mga fridge, air conditioning
(Energy efficient equipment like our fridges, air conditioning)
At mga LED na ilaw upang makabawas sa kuryente, gayundin makabawas sa emissions.
(LED lighting to reduce electricity, thus reducing emissions.)
Bilang karagdagan, ang site na ito ay binuo gamit ng ecobricks
(On top of this, we built the site with ecobricks)
Gawa mula sa mga nirecycle na plastic
(Made from recycled plastic materials)
At ang mga pavement naman ay ginawa gamit ng Shell Bitumen Fresh Air
(And the pavement made from Shell Bitumen Fresh Air)
Na nakakapag-offset ng carbon emissions na katumbas ng 40 na kotse bawat taon.
(Which offset carbon emissions equivalent to 40 cars per year.)
[Inspiring music continues]
[Voice over]
Ni-ridefine din namin ang kahulugan ng convenience
(We have redefined convenience)
Sa pagimbita sa mga customer na piliin ang Shell Select bilang kanilang paboritong stopover
(Inviting customers to choose Shell Select as their favorite stopover)
Sa pamamagitan ng aming seamless identity, maximum visibility, spacious layout
(With seamless identity, maximum visibility, spacious layout)
At maraming parking spaces.
(And multiple parking spaces.)
Inaanyayahan ka namin na pumasok sa aming tindahan.
(We entice you with a comfortable treat in our store.)
Isang kaaya-ayang pintuan ang bubungad sa iyo.
(A warm and welcoming threshold receives your presence.)
Sa pagpasok mo sa aming tindahan, isang malinis at natural na ambiance ang babati sa iyo.
(As you enter our store, a clean and natural ambiance greets you.)
Marami kaming mga pagkain at ‘di pagkaing mga produkto at serbisyo
(We have a wide range of food and non-food products and services)
Na maaari mong pagpilian.
(That you can choose from.)
Maaari mong i-enjoy ang mga ito sa loob ng tindahan o iuwi ito sa iyong tahanan.
(You can enjoy these in store or bring these home with you.)
Mayroon kami ng lahat ng ito upang ipakita kung gaano kaimportante saamin
ang customer satisfaction.
(We got all of these to show how we value our customer satisfaction first.)
[Inspiring music continues]
[Voice over]
Nakipag-partner kami sa mga kalidad at minamahal na mga food brands
(We have partnered with quality and well-loved food brands)
Gaya ng Cha Time, Turks, at Potato Corner upang matugunan
(Such as Cha Time, Turks, and Potato Corner to meet)
Ang iyong snacking cravings nasa biyahe ka man o wala.
(Your snacking cravings whether you’re on or off the road.)
Ang mga panindang ito ay nababagay sa maraming mga tinda
(These offers will complement the wide range of assortments)
Na mayroon ang Select sa magkakaibang mga kategorya, para dumami ang iyong pagpipilian.
(We have in Select across categories, creating more options for you.)
Ang magkakaiba naming mga upuan ay matatagpuan sa loob at labas ng tindahan
(Our diverse seating types are available in and out of the store)
Upang tugunan anuman ang iyong pakay.
(To accommodate diverse customer missions.)
Maging ito man ay magpahinga nang panandalian mula sa iyong mahabang biyahe
(Whether you would like to take a short break from your long drives)
Kumaing mag-isa, o para lamang kumuha ng inumin bago umalis agad.
(Dine-in solo, or quickly grab a beverage and go.)
Mayroon rin kaming malinis at maayos na mga banyo
(We also have clean, working, well-staffed and air conditioned toilets)
Para sa iyong pangangailangan.
(for your comfort room needs.)
Sinasatunay ang kahulugan ng convenience.
(True to what convenience stands for.)
Naaayon sa aming pangakong maserbisyuhan ang lahat ng klase ng customer
(Aligned with our commitment to serve all types of customers)
Mayroon kaming mga parking pangbisikleta para magbigay ng lugar para sa mga siklista
(We have bicycle parking amenities to provide a secure place for cyclists)
Na magsa-stopover sa Shell.
(When they stopover at Shell.)
Lahat ng mga feature ng mobility station na ito ay masuring isinaisip
(All these mobility station features are all well thought of)
At dinisenyo nang nauuukol sa iyong mga pangangailangan
(and carefully designed with your needs in our mind)
Upang matulungan ka ng Shell na humayo sa iyong biyahe.
(So Shell will enable you to go well on your journeys ahead.)
[Inspiring music continues]
[Voice over]
Ang pagpapatakbo ng mga low carbon emission sites ay isa sa mga ambisyon ng Shell.
(Operating low carbon emission sites is one of our ambitions in Shell.)
Gusto ng Shell na sundin ang lowest carbon standards sa merkado
(Ultimately, Shell drives to implement the lowest carbon standards in the market)
Sa pamamaraang industry leading, sustainable, at affordable.
(In a manner that is industry leading, sustainable, and affordable.)
Dedikado ang Shell na bawasan ang carbon footprints nito
(Shell is invested in its dedication to reduce carbon footprints)
Maging sa mga produkto man o pang-araw araw na operasyon.
(both in our products and operations.)
Mayroon kaming power saving elements na nagpapababa ng konsumo ng kuryente
nang hindi bababa sa 30%.
(We have power saving elements that reduce electricity consumption by at least 30%.)
Habang ginagawa namin ang mga ito, mayroon rin kaming mga aksyon
(While we provide these features, we have conscious efforts in)
Upang ibaba ang energy consumption ng aming mga operasyon.
(improving our operations to reduce energy consumption.)
Mga simpleng gawain tulad ng pagsasara ng mga pintuan
(Simple things like keeping doors closed)
Pag-set ng mga air conditioning unit sa optimum na temperatura
(Setting air conditioning unit to optimum temperature)
At pagpatay ng ilaw ‘pag hindi ginagamit ay makatutulong
(And switching off lights when not in use will contribute)
Sa amin patungo sa energy conservation.
(In our drive towards energy conservation.)
[Inspiring music continues]
[Voice over]
Ipinapakita namin ang daan tungo sa operational carbon neutrality upang tulungan
(We demonstrate pathways to achieve operational carbon neutrality helping)
Ang ating lipunan na mabawasan ang carbon footprint gamit ng aming mga produkto
at operasyon.
(Our society reduce carbon footprint in our products and operations.)
Tropikal na bansa ang Pilipinas.
(Philippines is a tropical country.)
Tayo ay nakakaranas ng maraming ulan buong taon.
(We experience a good amount of rain all year round.)
Kami ay may kagamitan upang makalipon ng tubig na aming gagamitin
(We have equipped our sites with water harvesting facilities that we use)
Para sa iba’t-ibang mga pangangailangan gaya ng pagdidilig ng mga halaman at pagflush ng mga toilet.
(For operational use such as watering our plants and flushing our toilets.)
Magbibigay daan ito para maging self-irrigating ang aming plant wall at
(This allows our green wall to be a self-irrigating plant wall and)
Tagakolekta ng tubig ulan, na magbibigay daan sa istasyon na gumamit ng nalikom na tubig
(Rain water collector, allowing the station to use runoff water)
Para sa mga halaman sa landscape area.
(For the plants in the landscape area.)
Ikahuli, pinagmamalaki namin ang aming tagumpay sa aming adbokasiyang i-reuse at i-recycle
(Lastly, we are proud of our breakthrough in our advocacy to reuse and recycle)
Ang mga plastik mula sa aming mga bote ng lube sa aming pakikipagpartner sa Green Antz
(Plastics from our lubes bottle by partnering with Green Antz)
Upang gumawa ng ecobricks.
(To create our ecobricks.)
Ginagamit namin ang mga ecobricks na ito sa aming mga proyekto
(We are using these ecobricks in our projects )
Upang maisulong ang circular economy sa aming mobility business.
(To promote circular economy in our mobility business.)
[Inspiring music plays]
[Voice over]
Sa Shell, patuloy ang aming pagtulong
(In Shell, we continue to power the progress)
Sa ating bansa.
(of the Filipino nation.)
Patuloy ang aming pag-innovate, pag-differentiate, at pag-accelerate.
(We continue to innovate, differentiate, and accelerate.)
Let’s make the future.
(Let’s make the future.)
[Inspiring music fades]
[Shell mnemonic sound plays]

Pilipinas Shell Site of the Future: Enhancing the Customer Experience
A pioneering project in the Philippines, the site’s innovative & modern design is set to become a global blueprint for mobility stations.

Bikers taking a pit stop at the very first "Site of the Future" in Silang, Cavite.

Shell Acienda Silang station's attendant booth.

Customers visiting can take a quick break in this resting area.

The entrance of Shell Select where customers can drop by for snacks and refreshments.

Conveniently at your Service
In addition to the core offers of convenience retailing, Shell has partnered with Chatime and other food & beverage brands to better serve the growing on-the-go consumption needs of our customers. The Site of the Future is one of the pioneer sites where these new offers are fully integrated in our convenience retail business operations & design. Unique items from different areas of the Philippines are also featured and supported by programs like the Department of Trade and Industry’s (DTI) One Town One Product (OTOP) and Go Lokal!, which all help mobilize the products of community entrepreneurs. In support of safer and contactless mobility, Shell has also made Touchpay available in Shell Select stores, allowing customers to pay their bills, and more importantly, top-up their RFIDs for contactless tollway transactions. In addition, Gcash and PayMaya are now widely accepted across the network to accept contactless fuel and convenience retail payments.
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